Common Questions

How do I update firmware?

Log in to your account, download the latest firmware, and follow the step-by-step guide.

What if wheelchair won’t start?

Check the battery charge first. If fully charged, Log in to your account for a quick restart or contact support for help.

How to troubleshoot joystick issues?

Try recalibrating the joystick via the settings menu. If problems persist, clean the joystick area gently.

Where can I find user guides?

User guides are available in the technical support section after logging in.

How do I contact support?

Reach us by phone, chat, or the contact form on the support page.